Fidelys Family

Membership

Application to the “Fidelys Family Program” (FFP) is so easy and free. No obligation is required.Fidelys member who is 18 years old of age may apply for the FFP. Once Tunisair approves the application, a Family Account is assigned to the applicant, thus he is called “The Master Member” of the account.
Application Membership is available from:
- “Espace Fidelys” located in the Head Office.
- Tunisair agencies.
- Tunisair Web Site: ”www.tunisair.com”.
Once the Family Account is created, the Master receive his reference number as well as a PIN Code to access and manage the account for whichever require. One FFP is only authorised by Family. The Members belonging to the Account can not be part of any other. Dealing with any unsubscription from the FFP for any existing Member is only possible every 06 Months unless extra circumstances cases.
Every Family’s Designated Member at least aged 2 years can join the FFP on condition of being first a Fidelys Member, if he/her is not yet a Fidelys Member, the Master has first to invite him/her to join.
A maximum of nine ( 9) individual per account is authorised( spouse, parents,childrens, sisters, brothers..).
Nb: Tunisair reserves the right to decline any Application if Terms and Conditions of the FFP are not met!.

The Master Member

The Master Member is the head person who has the solely right and authority to manage the Family Account :
- Apply for any Membership in the account when submitting support document, birth certificate, identity card...
- Following up Miles balance and bonus, request and assign bonus offered, receive statement.
- Add any Designated Member to the Account at any time and make changes to the Application.
- Remove any member provided that this member were being part of the program for at least 6 months.
- In any extra circumstances such like Desease , with proof sent within a periode of one month cancellation will follow. The Family’s members have to designate with written notice in the course of 3 Months the substitute aged 18 years old at least. The New Master Member have to validate and accept the role by mail. For lack of substitute, the FFP balance will be shared by all members and the Account will be canceled.
- Cleared to get benefits to himself from the Bonus Miles Family Account, or to grant benefits to any Designated Member. However the Master Member can give the privilege to the Designated Member to enjoy Bonus earned in the FFP.
- Quit the FFP by written notice to Tunisair.

The Designated Member

The Designated Member might validate or reject by written notice( Mail) his désignation to join the FFP. By his confirmation as a Membership he declare acceptance of General Terms and Conditions of the FFP.
Once created any existing Designated Member can not leave the FFP before a period of six( 06) Months.
In case of Divorce for instance, withdrawal from the FFP in one month periode of time is possible.
In any case of cancellation of being a Membership, Designated Member can not recover any Miles earned in the FFP.
Miles earned in the Family Account can not be redeemed to the unsubscribed Designated Member.

The Collect of Miles

The FFP count the hole Miles earned by the Family and give them fast access to Fidelys Prime Miles benefits ( Free Tickets – Upgrade - Excess bag - PETC….).
For any travel made by one of the Family member belonging the Family account on Tunisair network, he/she earn Miles matching with the flight operated in his/her individual Fidelys account. 20% Miles bonus will be on top earned and straight assigned to the Family account.
In order to earn 20% Miles benefits transfert to the FFP, at least 2 members have to be Classic, Silver or Gold card holders. It is essentiel to stress that Miles Prime earned in the individual Fidelys account ( welcome bonus-status-partnership-commercial goodwill gesture ..) are not counted in the FFP.
When the FFP is created , evey single member continu to get benefits from their own Card Individual Fidely account. Collect of Fidelys Prime in the FFP do not give the option of switching from the card holder type ( Classic, Silver and Gold).
The Master Member is the only one who either can take advantages of Fidelys Prime Miles, or give instruction to allow the rewarding to one of the Family member.
Nb :
- Individual Fidelys card reference must be introduced at the time of making the booking or the checking.
- Being and progressing from Classic, Silver or Gold level Member remain in compiliance with Tunisair Fidelys program.

Fidelys Primes Miles Consumption

The Master Member is the only one who is cleared to consume the Fidelys Primes benefits ( Free Tickets –Upgrade - Excess bag-PETC).
Benefeciaries are the Master or one of the Family Members who joined the FFP.
The Master Member might designate one member to consume Prime Fidelys.
Consumtion of Fidelys Primes is being subject to the Terms and Conditions of the Fidelys Program.

Transfert of Rewarding Miles from the Family Account to another account

It is obviously that somehow the Master Member is the one in charge of any transfert Miles to be undertaken ( Miles unit is 100!) A minimum of 100 Rewarding Miles (the maximum is 10 000 Miles) per year and per member, are granted to be transferred.
NB : For any transfert 5% fees are applied on the Miles volume transferred debit from the Family Account.
Example:
- 5 Miles fees to be debited for 100 Miles transferred.
- 500 Mils fees to be debited for 10 000 Miles Transferred.

Lifetime Rewarding Miles

Tunisair balance Rewarding individual Miles policy is based upon no expiry period provided that the Member fulfil at least one way journey during a period of 36 Months (03 years).
However the balance Rewarding Family Miles last only for a period of 12 Months (01 year) in which the member has to fufil at least one way journey on Tunisair Flights Network.
If there is no travel registred, Rewarding Miles are removed and the Family Account balance will be reset to zero.

Additional Clause

Tunisair detain the absolute power to accept or reject any application, furthermore to cancel it, in case of General Terms and Conditions violation Program’s FFP.
Tunisair reserves the right to withdraw the FFP at any time. The balance of Rewarding Miles still valid for use 3 months after date of termination.
To be part of Family Fidelys Program means acceptance of the General Terms and Conditions of the program.
Rewarding Miles can only be earned for travel made after the joining date of the FFP.
When the Family Fidelys account is canceleld the balance will be automatically equally allocated to the individuals accounts.
Individual Fidelys Account for any Designated Member is accessible on www.tunisair.com, unfortunatly this is not being possible for the Family Account which is under the control of the Master Member.
Thereby the FFP present Conditions come and complete The General Terms and Conditions of the Fidelys Program.

Good reasons to join Fidelys

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The Fidelys program is above all a way to thank you for your trust and loyalty. It offers the most loyal among you personalized services and multiple advantages and Awards.

To earn Fidelys Miles every time you fly with Tunisair or one of our code-share partner airlines
To benefit from an additional baggage allowance depending on your destination and status.
To enjoy several benefits thanks to your Miles.
To take advantage of many benefits associated with your Status.

On our Website, Section : Fidelys Space :

General terms and conditions of use.
FIDELYS Practical Guide.

You can join online via www.tunisair.com by clicking on Espace FIDELYS "Join Fidelys".

Membership application forms are also available at Tunisair agencies, Espace Fidelys in Tunisair Head Office and at the "Espace Privilège" lounge at Tunis Carthage airport.

Your membership is confirmed when you receive your temporary card (.pdf printable format if you have signed up online). Simply provide this card during booking or check-in for your first flight so that first trip is added to your account and you access your Classic status.

Yes, all children aged 2 years and older can join the FIDELYS program.

No, FIDELYS accounts are always nominative and individual. Therefore, you can only earn Miles for flights that you have flown yourself or from our non-airline partners. For the flights of your family members to be taken into account, you must open a personal Fidelys account for them. Once this is done, you can enjoy an additional Family Bonus each time you travel with Tunisair.

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