Lexique

A bonus obtained through the framework of the program by converting Award Miles into an Award Ticket, into an Excess Luggage, into an Upgrade or into PETC Award, and this in accordance with the Award Table and the conditions of issue established by the Fidelys program.

The Status Miles converted into Award Miles and other advantages offered by the program (Status Bonus, Family Bonus...). These Miles are also available for purchase to the member for a fixed price unit determined by Tunisair. The Company offers a second alternative to earn more benefits. The Award Miles expire after 36 months if the member has not made any trip all along this period.

Is the table that shows the number of Miles required for the acquisition of an Award Ticket or Upgrade Award as well as the number of Miles required (per piece and by destination) for the acquisition of an Excess Luggage Award and a PETC Award. Tunisair reserves the right to modify the table parameters at any time.

Refers to a number of Award Miles offered by the program.

Facilities, services or arrangements offered periodically or available to a Member in respect to his/her loyalty to the Fidelys program of Tunisair.

Refers to the first status level assigned to the member upon activation of his/her account.

Refers to the date indicated on the card. It covers the status year in each level increased for a month during which the member can get benefit from all the advantages offered at the level of the stopover.

Refers to the Tunisair loyalty program thanks to which any Member may earn Miles through travelling, and may obtain awards in compensation for his/her Miles.

The Fidelys program’s members who are aged between 02 and 24 years. These members are submitted to more flexible promotion and level redemption conditions.

Membership card program, issued and delivered by the Company after acceptance by the latter’s application for membership in the program.

The Fidelys luggage tags simultaneously with the Fidelys card are issued and delivered by the Company to the member .They must be affixed to his/her luggage. Three types of tags: Gold, Silver and Classic.

Refers to the number of Award Miles required for the payment of Fidelys Cards and Luggage tags’s duplicates.

Family composed of no less than two Fidelys members travelling altogether on the same Tunisair regular flight will receive a 20% extra Award Miles per leg, calculated on the basis of the distance travelled as well as on the class of reservation. The bonus would apply systematically to each Fidelys member in his/her individual Fidelys account. To sollicit a “Fidelys Family” grouping, just apply directly by sending an e-mail.

Refers to the personal data provided by the member at the time of his/her membership to the Fidelys program. Thanks to his/her ID and PIN code (Personal Identification Number), the said member can get access into his/her profile through the Tunisair website and then update or modify all data.

Refers to the highest status and that can get access only members having Silver status, under the conditions of the program to which Tunisair reserves the right to modify the parameters of promotion, demotion and redemption.

Refers to the identifier of the Fidelys member. This is an identification number of the member’s account. It is inscribed on his/her Fidelys card.

Refers to any individual who has fulfilled the conditions of membership to the Tunisair Fidelys program, and whose name and the ID (identification number) are indicated on the card.

Originally, the Mile is the unit of measurement of air distances 1Mile = 1609 m. (one Mile equals to 1609 m). Miles are of two types: Award Miles and Status Miles.

Represents the Miles allocation table by destination. The accumulated Miles depend on the class of reservation, the tariff applied on the routing, and on the distance travelled by destination. Tunisair reserves the right to modify the table parameters at any time.

a personal and confidential access code allowing the Member to access to his/her account.

Represent one-way flights carried out during the status year at rates included in the program.

The Miles earned on each flight operated by Tunisair at an accepted rate. The Status Miles are used only to determine the status level (Classic, Silver and Gold).These Miles can be purchased by the member, for a fixed price unit determined by Tunisair. The Company offers a second alternative to earn Status Miles enabling the member to move to a higher level and to gain, therefore, more rewards.The Status Miles are valid for one year (12 months).The account is reset to zero at each new level’s attribution.

Designates the level assigned to a member after a period of 12 months from the date of activation of his/her account or the acquisition of the number of Status Miles needed to access to upper level.

Refers to the second status level assigned to the member under the conditions of the program to which Tunisair reserves the right to modify the parameters of promotion, demotion and redemption at any time.

Refers to the period of 12 months from the date of the status’ attribution, during which the member receives all the benefits granted by the Fidelys program.

Refers to the transport by air performed by another carrier, as shown on the ticket that is say two or more companies share the seats on an aircraft and marketing them under each name.

TheTunisian Air Company, established under the Tunisian Law, which Head Office is located in Charguia II- 2035 Tunis – Carthage. Tunisia.

An Award which allows you to travel in the class of transport immediately superior to that corresponding paid ticket.

Refers to the official web site of Tunisair through which are provided all information and benefits of the Fidelys program