Lexique

F

• Fidelys

  Refers to the Tunisair loyalty program thanks to which any Member may earn Miles through travelling, and may obtain awards in compensation for his/her Miles.

• Fidelys Young or Youth

  The Fidelys program’s members who are aged between 02 and 24 years. These members are submitted to more flexible promotion and level redemption conditions.

• Fidelys Card

  Membership card program, issued and delivered by the Company after acceptance by the latter’s application for membership in the program.

• Fidelys luggage tags

  The Fidelys luggage tags simultaneously with the Fidelys card are issued and delivered by the Company to the member .They must be affixed to his/her luggage. Three types of tags: Gold, Silver and Classic.

• Fidelys Cards and Luggage tags’s duplicate Schedule

  Refers to the number of Award Miles required for the payment of Fidelys Cards and Luggage tags’s duplicates.

• Fidelys Family

  Family composed of no less than two Fidelys members travelling altogether on the same Tunisair regular flight will receive a 20% extra Award Miles per leg, calculated on the basis of the distance travelled as well as on the class of reservation. The bonus would apply systematically to each Fidelys member in his/her individual Fidelys account. To sollicit a “Fidelys Family” grouping, just apply directly by sending an e-mail.

• Fidelys Member Profile

  Refers to the personal data provided by the member at the time of his/her membership to the Fidelys program. Thanks to his/her ID and PIN code (Personal Identification Number), the said member can get access into his/her profile through the Tunisair website and then update or modify all data.