Law, Responsibility and Abuse

The Company reserves the right to modify this program at any time and without notice (rules, conditions of participation, total or partial values of acquired Miles at any time , period of Miles validity , procedures for obtaining awards, Mileage Table, coefficient attribution, Fidelys Award Table), in compliance with the conditions in effect.

The Company reserves the right to exclude from the Fidelys program any member who would make improper use of the privileges, who would make false statements (in particular about the flight), who would neither obtain Qualifying Miles nor make a Qualifying flight during 36 consecutive months, or who would not abide by the present General Terms and Conditions. In case of exclusion, the previously accumulated Miles become null and void, resulting that no member or third party can claim compensation for.

The member is entitled to make an end to his/her membership in the Fidelys program. He should then notify that in a written document to Tunisair. The earned Miles will be, therefore, cancelled and the member’s account will be closed.

In case of disagreement over the interpretation of the General Terms and Conditions of the Fidelys program, or in the case of litigation between a member and Tunisair, the Tunisian Law will apply and only the Law Courts of Tunis will have exclusive jurisdiction to settle any dispute.

The present General Terms and Conditions prevail over any previous text.

With the reasonable view of Tunisair, the followings are considered as abuses to the Terms and Conditions from the part of the member:

The abuse of facilities, services and arrangements in the framework of the Fidelys membership’s status.
Any fraudulent act touching Fidelys.
Any action against the interests of Tunisair or fraudulent use of Tunisair travel documents.
The provision of misleading or improper information vis-à-vis Fidelys.

The exclusion of any Member may result in denial of any application for re-accession of that Member.

The Member Status takes an end by a written request of the said member, accompanied by the return of the card that has to be cut into half. The Member’s account will be then cancelled and earned Miles will be lost.

The Member status is automatically cancelled in case of an end of the Fidelys program.

The Member status takes automatically an end with the Member’s death.